Refund policy

At DailySpark, we carefully inspect every product before dispatch. Still, if you receive a wrong or defective item, we’re here to help. Please read this policy fully before placing an order.

Return Eligibility

Returns are accepted only in the following cases:

  • You received a wrong product

  • You received a defective or damaged product

To be eligible for a return, all conditions below must be met:

  • The return request is raised within 3 days of delivery

  • The product is unused and in original condition

  • Original packaging, tags, and accessories are intact

  • A clear and complete unboxing video is shared from start to end showing the issue

Return requests without an unboxing video or raised after the return window will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products delivered in correct and working condition

  • Health, fitness, or hygiene-related items once opened or used

  • Fragile items once delivered safely

  • Products damaged due to misuse, water exposure, or mishandling

  • Orders placed during special offers or flash sales (unless wrong or defective)

Return Process

To request a return, contact our support team within 3 days of delivery at dailysparkonline@gmail.com or +91 8528991400. Share your order number, issue details, and the unboxing video.

Once approved, our team will guide you through the return process. Return pickup may be arranged in select locations. In other cases, customers may be asked to self-ship the product.

Exchange Policy

Exchanges are allowed only if:

  • A wrong product was delivered

Exchanges are not allowed for size, color, or preference-related reasons. Only one exchange is permitted per order, subject to stock availability.

Refund Policy

After the returned product is received and inspected, refunds will be approved only if the issue is verified.

Approved refunds are processed to the original payment method and may take 8 to 15 business days to reflect in the customer’s account.

For Cash on Delivery orders, refunds will be processed via bank transfer or UPI after customer confirmation.

Shipping charges, if any, are non-refundable.

Refunds will not be issued if:

  • The product is used or damaged after delivery

  • Original packaging is missing

  • The unboxing video is not provided

  • The return request does not meet eligibility conditions

Order Cancellations

Orders can be cancelled only before dispatch. Once an order is shipped, cancellation is not possible.

Refunds for prepaid cancelled orders are processed within 1 to 2 working days. Repeated order cancellations may lead to account restrictions.

Damaged, Wrong, or Missing Items

If you receive a damaged item, wrong product, or missing item, contact us within 24 hours of delivery with a clear unboxing video. Claims without video proof will not be approved.

Contact Us

For return, refund, or order-related queries, reach us at:

DailySpark
Email: dailysparkonline@gmail.com
Phone/WhatsApp: +91 8528991400
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM